Increasing customer happiness with Discourse

Read about how our consultants used Discourse for our customer to increase their end users' happiness

One of our customers, Konnected Inc, approached us to migrate their existing customer support forums from a well-known vendor to discourse. There was a lot of forums data, user data and comments present in the previous forums. The customer's ask was that the SEO of the existing pages should not be affected as well. Also, the user data including emails, name but excluding the password information has to be migrated to their SSO provider as well.

The challenge was that the migration had a lot of data and that data had to be migrated without affecting the existing SEO ranks of the pages.

We create a new plugin for discourse that helped us to do the following:

Finally the customer data was migrated to discourse and with no impact on the SEO.

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