Freshdesk to Discourse Migration
Move your Freshdesk support forum to Discourse with a plan for its content, accounts, and existing links.
What the work covers
One support forum, with the content and account records to be included agreed before migration.
Account matching, content checks, and redirects for the forum links in scope.
A migration rehearsal and a review of the remaining issues before the move.
Relevant customer work
These examples show related work. The scope of your engagement is agreed separately.
Moved their support from Freshdesk to self-hosted Discourse and continue to maintain the services.
How we work through it
Review the forum structure, available exports, account information, and existing links.
Prepare the mapping and import approach, then rehearse it in a test environment.
Compare the results with the source, check redirects, and agree the next steps for the move.
Questions you may have
Does this move our whole help desk?
This engagement covers the support forum. Ticket queues, inboxes, and a wider help-desk replacement are outside its scope.
Will everyone keep their current login?
We assess how accounts can be matched and handed over. Existing passwords and uninterrupted logins are not guaranteed.
How do you check the migration?
We compare the agreed content and account records with the source, test the planned redirects, and rehearse the move so remaining issues are visible before proceeding.
Tell us about your project
Move your Freshdesk support forum to Discourse with a plan for its content, accounts, and existing links.
Freshdesk to Discourse Migration
Move your Freshdesk support forum to Discourse with a plan for its content, accounts, and existing links.