Support Dir: support contacts that users and moderators could keep up to date.
We helped build a directory where people could find company support contacts, contribute updates, and have listings reviewed by moderators.
The platform helped people find support numbers, email addresses, and paths to live help.
Users could submit and update information, and moderators could review it and mark listings as verified.
The experience worked for people looking for support information while on the go.
Finding company support details was frustrating
Support Dir addressed a common user problem: people needed a better way to find reliable support contact details and practical paths to a live person.
The content had to stay current
A static directory would decay quickly, so the system needed user-generated content, moderation, verification, and a mobile-friendly experience.
Let users contribute and moderators review
We helped build submission, update, and moderation features for support information.
What changed for Support Dir
People could search for support contacts on mobile, while users and moderators helped maintain the listings.
Users could find phone numbers, email addresses, and simpler ways to reach support.
The directory could improve as users submitted and updated support information.
Moderators could check submitted information and mark verified listings.
The product supported people searching for support while away from a desktop.
Need a platform where users and moderators improve the data over time?
Tell us who contributes the information, who checks it, and what users need to find. We can discuss how the product should work.